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- The price quote you generate includes the freight charges to ship the door to your location.
- Once you click "buy," it is extremely important that you provide us with a valid email address, the proper shipping address, and a phone number where you can be reached during the day. Failure to do so could result in delays and additional costs to you.
- When we receive your payment, we will schedule your doors for production. Clopay Sectional orders will have three calendar days to make any changes or to cancel your order. DBCI and U.S. Door will be placed in production within 24-48 hours from the time of purchase. Once the order is in production there can be no changes or cancellations.
- Within a week or so of placing an order from Clopay, you should receive an email that will tell you when the order is being shipped from the plant to one of the 48 Distribution Centers in the U.S. For DBCI and U.S. Door orders, you should receive an email showing an estimated delivery date within 24-48 hours of placing the order.
- Two to four weeks after you place your Clopay order, your door should reach the proper Distribution Center (DC).
- One of the Clopay DC staff person will call you to arrange delivery. A DBCI or U.S. Door staff will call to confirm the delivery so that you can make all arrangements for unloading the doors. No order will be shipped out unless they have talked to you directly for shipping of the doors.
- Clopay orders will either be loaded on a commercial LTL carrier or one of Clopay's own trucks for delivery to you. The driver will probably want to call you that day to make absolutely sure you will be there to receive the shipment. DBCI and U.S. Door orders will be shipped LTL and there are no guarantees for specific delivery dates. LTLs may interline the freight at which point we can only call to get the shipping information and pass it on to you. Steelbuilding.com will assist you with any information until the order has been delivered to your location.
- When your door arrives, you must inventory and inspect the shipment as you unload the door. Note any damage or missing parts on the bill of lading before you sign it and release the driver. IMPORTANT: Customer is responsible for signing for the doors, unloading the doors, and inventorying the parts.
- If there are any problems with your order, contact Steelbuilding.com during our regular office hours at 800 945-6572. IMPORTANT: We will handle the freight claims for damaged or missing parts, if notification is given to us within the proper timeframe. Defective merchandise is covered by the manufacturer's warranty. Some deliveries may have to be shipped on 50' trailers; therefore, if there are any shipping concerns, you must notify Steelbuilding.com so that we may try to find alternate arrangements for shipping your order. In some locations, alternate delivery points may be requested.
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Note: for information on international and overseas shipments (including Hawaii, Canada, and Mexico) call 501 945-6500 ext 121. |
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