A typical metal building company asks its customers to pay a deposit and sign a contract that does not bind that company until one of its officers countersigns it. Ironically, the other so-called online companies add a second hurdle to the process. After their customer clicks "buy" on an online contract, the company faxes a new (and perhaps different) contract which must also be countersigned to be valid. STEELBUILDING.COM is the only company that allows you to bind us to the contract you create online. Unless you
request changes, we do not reprice or renegotiate these contracts. We do have an "out" clause in our pricing policy
, but it only exists to protect us from a serious programming error. For example, if our design and pricing program charged you $10 for a 3000 square foot building, we would probably exercise our option to cancel the order (in fact, I'm sure we would). So far, in all our years of online operation, we have only used this option once, and that was on a garage door order (see the section on change orders
on the following page).